Frequently Asked Questions.

    delay spray & Wipes

  • Applying Promescent Delay Spray is quick and easy - in fact over 95% of our users agree that application is simple and does not interfere with the overall sexual experience. 

    Step 1: Shake the bottle gently before each use.

    Step 2: Apply 3-10 sprays to the most sensitive parts of the penis. This consists of the frenulum, as well as the underside of the glans (head) and shaft of the penis.

    Step 3: Wait 5-15 minutes or until the treated area has dried completely. 

    That's it! It's really that simple. 

    Tip #1: Try different amounts of spray until you find what works for you. Some of our users only need 1-2 sprays to get the job done, while others need upwards of 6-8 sprays. 

    Tip #2: Hold the bottle at a 90-degree angle when priming the bottle and spraying on the penis. 

    Tip #3: Don't forget to remove the small white break tab when you get your new bottle of Promescent. 

    Tip #4: If you know intercourse is going to happen within the hour, but don't want to apply just before hand, you can apply a few extra sprays so that it will last longer. Promescent can last up to an hour depending on dosage.

    Check out this 2-minute video for in-depth training on how to apply Promescent.

  • Include a helpful and informative answer to the frequently asked question here.

    Step 1: Remove wipe from package.

    Step 2: Apply to the underside of the shaft, frenulum, and head of the penis, then wash your hands to remove any residue.

    Step 3: Wait 5-10 minutes, then simply enjoy longer lasting sex.

  • Absolutely. All items are shipped in a discreet manner and will arrive in a nondescript package without mention of the product’s name or our company anywhere on the packaging.

  • You can apply Promescent Delay Spray and Delay Wipes with or without an erection. It is up to you when and where to apply it, but you may notice more targeted coverage if you can apply exactly where you need it, so we’ll leave that up to you. You’ll know exactly where you’re applying if you’re already stiff, though.

  • Yes, and we recommend it! Personal lubricants add comfort, reduce friction and enhance the overall experience during intercourse. Apply Promescent and allow 5-10 minutes for the solution to dry and absorb before applying lubricant.

  • Yes, Promescent Delay Spray and Wipes can be used with both Latex and Polyisoprene condoms. All Promescent Premium Condoms are made of latex.

  • US Shipments: You can get it as soon as next day. Free shipping is sent USPS first-class mail and generally arrives within 3-5 business days. Shipping times vary by service and region and can take between 1-5 days.

    Overnight: $17.95 

    2-day: $7.95

    Standard (3-5 days): FREE

    Canadian Shipments: Shipping times vary by region, but most deliveries will take place 1 or 2 days after your order is placed.

    FedEx International Express (1-2 days): $9.95

    Rest of World: All items are shipped via FedEx International Express (customs and duties paid by Promescent) and arrive in 2-4 days depending on region. In some cases it can take longer to arrive if there are customs inspections or you are in a remote region.

    FedEx International Express (2-4 days): $9.95 - $14.95 (varies by region)

    *Shipping days are Monday through Friday (PST). If an order is placed on Saturday or Sunday it will ship on Monday. Orders placed before 1 pm PST will ship same day.

  • Yes. If you know oral sex may be in the lineup (lucky you), apply first, rub it in, wait 10 minutes, and then make sure you give it a good wipe with a damp towel. It’s fully absorbed by then, so it’ll still work just fine.

  • Promescent delay spray can last up to an hour depending on your dosage. Promescent delay wipes can last 30 -45 minutes depending on your dosage.

  • Personal lubricants

  • Personal lubricants are super simple to use. 

    Step 1: Dispense liberally. There's no such thing as too much when it comes to applying lubes. Apply a dollop or two to your fingers.

    Step 2: Apply to desired area.

    There is no waiting time when it comes to lubricants. Once applied let the fun begin and enjoy the comfort lube adds to your sexual adventures!

    Tip #1: Once dispensed, allow the lube to warm up a bit from your body temperature before applying to your or your partner's sensitive areas.

    Tip #2: Close the cap and always stow away up-right to avoid leakage.

  • Personal lubricants provide extra comfort and reduce friction for both partners allowing for more enjoyable intercourse or masturbation. Pairing a lubricant with Promescent delay spray is a match made in heaven – long lasting, smooth sex!

  • All of Promescent’s Premium Lubricants have a neutral smell and taste. It can be ingested when you are using lubricant during oral sex, but it’s recommended that you try to avoid ingesting too much.

  • Yes, all of Promescent's lubricants contain no parabens.

  • They sure are! We made sure that our lubes don't impact vaginal health negatively so self-care and proper pH levels are maintained.

  • Absolutely. All items are shipped in a discreet manner and will arrive in a nondescript package without mention of the product’s name or our company anywhere on the packaging.

  • Water-based: No, a simple wash cycle will remove any residue left behind from using water-based personal lubricants. 

    Silicone-based: A silicone-based lubricant will stain certain fabrics such as satin and it could be a bit tricky to remove from sheets, clothes or upholstery. Use a degreaser if staining occurs. It’s recommended that you wash after using a degreaser, but DO NOT put the fabric in the dryer and instead let air dry.

    Organic Aloe-based: A simple wash cycle should remove and residue left behind from Promescent's Aloe-based lubricant.

  • Water-based: Yes, it can be used with any toy or any material without degradation. 

    Silicone-based: Only if your toy is not made of silicone. Silicone lube and silicone toys should not be used together.

    Organic Aloe-based: It can be used with most toys, including silicone toys.

  • No, Promescent Premium Lubricants do not contain any ingredients that would desensitize you or your partner.

  • Promescent Supplements

  • Each supplement has its own recommended dosage information. Please refer to the product page of specific product for the correct dosage information.

  • We sure do! Check out the product detail page of each individual product for more information and learn how you can sign-up and save for normal monthly deliveries.

  • Yes! The gelatin capsule is corn and plant based, and is suitable for vegetarians, without any animal byproducts. If you prefer, you can also open the capsules and put the contents in water, it will have the same effect.

  • Like with all food supplements you should expect to start feeling the benefits after 30-days. We recommend taking Promescent supplements for a minimum of 60-days for optimum results.

  • It’s not the end of the world, but you should try to get back to your normal dosage ASAP.

  • You should refer to the individual product pages for the recommended dosage and dosing instructions for that particular supplement.

  • Yes, they are. There will be no mention of Promescent or our company on any of the packaging when it arrives.

  • Female Arousal Gels

  • Promescent's Female Arousal Gel is designed to stimulate blood flow and offers a slight buzzing sensation to her most sensitive areas, specifically the clitoris, adding more pleasure for her during intimacy or masturbation.

  • Getting the most from Promescent's Female Arousal Gel is easy and takes just two steps.

    Step 1: Squeeze just a drop on your finger to start. You can apply more as needed.

    Step 2: Gently massage and rub get into the clitoris, around the clitoral hood, labia and external vaginal opening. 

    A few pro tips for you:

    Tip #1: Experience more with less. Just one pea-sized drop activated the maximum level of arousal for any situation and last up to 25 minutes.

    Tip #2: Men can use this too! Apply to the underside of the glans and shaft of the penis for a similar sensation.

  • Although our Female Arousal Gel is primarily water-based, there is a small amount of silicone. With the gel containing such small amounts of silicone, it should not affect your toy, however, we do recommend testing on a small area of your toy prior to use to see if you recognize any reaction.

  • If used as directed with one pea-sized amount, you can get up to 75 uses.

  • Yes, it is paraben free and does not contain hormones like estrogen, progesterone or testosterone.

  • It is not recommended for those who are allergic to silicone or who experience frequent skin reactions.

    Do not use while pregnant or nursing without first consulting your physician. 

  • Yup, it sure is. With no mentions of Promescent or company it is safe to ship to your office or home without worry. 

Erectile Dysfunction

Do I need a prescription for Sildenafil or Tadalafil?

Yes, both medications do require a prescription. Fortunately, Promescent makes that easy by connecting you with a fully licensed physician right from the privacy of your home that can prescribe your medication.

Do ED meds give you an erection right away?

No, ED medications do not create instant erections on their own. Sexual arousal or stimulation is still required. These medications simply assist in achieving an erection when the moment is right.

What are generic erectile dysfunction medications?

Generic erectile dysfunction medications are medications that typically contain the same active ingredients as their brand name counterparts like Cialis® and Viagra®, but usually at significantly reduced prices.

What does Generic Viagra® (Sildenafil) or Generic Cialis® (Tadalafil) look like?

The appearance of generic Viagra® can vary, unlike the well-known "little blue pill" of brand-name Viagra®. Generic Viagra® may come in various colors and shapes. Authentic pills can be round, diamond-shaped, white, blue, and more, depending on the manufacturer.

When it comes to generic Cialis® the pills are both yellow, but only Cialis® that only comes in an oval shaped pill, Tadalafil can come in both circle and oval shapes.

NOTE: Brand name Cialis® only comes in the traditional oval shape.

How much does Generic Viagra® and Generic Cialis® cost?

Generic Viagra® prices start as low as $6 per dose, while brand-name Viagra® can cost $50 to $70 per dose. Cialis® can start between $15 to $80 a dose depending on the medication strength and recommended dosing frequency, but Generic Cialis® prices start as low as just $2 per dose.

What if Sildenafil or Tadalafil don’t work for me?

If this happens, you should speak to your healthcare professional. They may need to increase your dosage amount.

*Important: DO NOT try experimenting on your own and taking more than your prescribed amount.

How long do ED medications take to kick in?

When taken as needed, both Sildenafil and Tadalafil start to work in roughly 30-45 minutes, with peak effect occurring around the 2 hour mark. However, Tadalafil for Daily use may lead to the ability to have successful “On-Demand” intercourse within 4-5 days.

How do I know what dosage I should take?

For Tadalafil, the appropriate dosage will be determined by your healthcare professional. It is available in different strengths and can be taken daily or as needed.

Daily - 5mg dosages

As Needed - 20mg dosages

Just like with Tadalafil, your Sildenafil dosage will be determined by your health care professional. The available dosages are:

50 mg

100 mg

Sex Toys

Can I return my sex toy for a refund?

Products that are considered electronic devices (e.g., vibrators) are only eligible for the 60-day money-back guarantee if the item is unopened and in its original packaging with the seals intact.

What is the 60 day orgasm guarantee?

Our 60-day orgasm guarantee covers all We-Vibe toys available from Promescent. It simply states that if the We-Vibe product in question, doesn’t enhance your sexual happiness, then we’ll refund you the full cost of the item.

Are lubricants safe to use on Promescent sex toys?

You can use Promescent sex toys with all of or lubricants EXCEPT for our silicone lube. Silicone on silicone may lead to degradation of the toy material and we advise against using it with our silicone toys.

Will my sex toys be shipped discreetly?

Yes, all Promescent products are shipped discreetly to protect your privacy.

What is the best way to clean my sex toy?

Each sex toy will come with own specific cleaning instructions. Promescent makes a Toy Cleaner that is safe to use on all types of vibrators or dildos made of silicone, glass, or other materials.

Are the sex toys rechargeable?

Yes, all motorized sex toys available from Promescent are fully rechargeable and cordless.

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