Refund Policy

Due to the intimate nature of our product, we do not offer returns or refunds past 60 days (exlcuding international orders), but we will exchange any product that is defective or will not spray properly. No credit will be issued for returned items.

You must contact us prior to returning a defective item so we can note your account and start the reshipment process. Please email us at customerservice@promescent.com for US and Canada orders. Please email intlcustomerservice@promescent.com for shipments outside of North America.




60 Day Money Back Guarantee 

If you are dissatisfied with one of our Products for any reason, we will refund the amount paid for that Product in your most recent shipment, excluding international orders.

Refund requests must be made directly to us at customerservice@promescent.com within 60 days of the date of shipment by Promescent. We are not liable for returns that are damaged or lost in transit to Promescent. Promptly following Promescent’s receipt of your request (typically within five (5) business days), Promescent will credit the amount paid for the returned Product (less any shipping and handling costs/fees related to the original purchase, which are non-refundable) to the Payment Method you used to make the original purchase.

We will not provide a refund for a request that is received by Promescent more than 60 days after the date of original shipment. We also do not provide a refund for returned Products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.