Refund Policy

Due to the intimate nature of our product, we do not offer returns or refunds, but we will exchange any product that is defective or will not spray properly. No credit will be issued for returned items.

You must contact us prior to returning a defective item so we can note your account and start the reshipment process. Please email us at customerservice@promescent.com for orders in the United States or Canada. Please email us intlcustomerservice@promescent.com for any order outside of the US/Canada.